Day 13: Customer Relationships
are of primary significance for any business. Success depends on the ability to satisfy ever-changing customer needs. We expect to be innovative and responsive while delivering high quality goods and services. We will respond to customers’ complaints effectively and with seriousness and respect. We seek to safeguard in confidence all customer information, both corporate and personal.
Day 14: Employees
create the distinctive competence and capability of each organisation. We seek to develop imaginative, fair employee policies that will encourage colleagues to work effectively, and to find real meaning and purpose in their roles that will embrace body, mind and spirit. We aim to be open and honest with all staff members, and seek to reinforce clear and fair terms of employment and related remuneration. Through establishing supportive relationships we aim to show our concern and help motivate team members. We aim to provide equal opportunities in the workplace, and encourage staff to develop new skills and progress their careers.
Day 15: Providers of Capital
play an essential part in a successful business. We seek to enhance the long-term value of our business by running it responsibly and successfully, so that this participation – whatever form it takes – will be rewarded fairly and appropriately.
Day 16: Suppliers
depend on sales to the business for their commercial prosperity, and we expect to establish open and honest working relationships with all suppliers. Our aim is that each supplier should provide a high quality and reliable service for the goods and services procured, at an acceptable price. We seek to pay suppliers in accordance with agreed terms, and aim to procure goods and services from those who demonstrate good ethical practice.
Day 17: Community and Environmental Interests
are major concerns in society. We aim to encourage businesses to maintain appropriate environmental standards and to pay due attention to the specific interests of the local community. We strive to conduct business in accord with applicable environmental laws and regulations, while seeking to improve environmental performance. In addition, we expect to encourage businesses to develop and implement realistic corporate social responsibility programmes that will be demonstrably beneficial to the wider community.